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I set up new environment on a new computer and installed magento cloud cli. And try to login to cloud account by running magento-cloud login but the link for http://127.0.0.1:5000 always return This site can’t be reached

so I did alternative login and run this command: magento-cloud auth:password-login to login to my cloud account and I won't be able to login. It always return Login failed. Please check your credentials.

Please log in using your Magento Cloud account.
Your email address or username: myemail@company.com
Your password:

Login failed. Please check your credentials.

Forgot your password? Or don't have a password yet? 
Visit:https://accounts.magento.cloud/user/password

I'd like to know why it always failing is there anything I missed ? I have tried so many times and I am really sure that the credentials I have entered was correct. Also the I followed the magento documentation for environment setup: https://devdocs.magento.com/guides/v2.2/cloud/setup/first-time-setup.html

Constantin Beer
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magekonect
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1 Answers1

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I had the same issue and I found that after changing my password on the Magento account side (I had a space " " in my password) this fixed it. Not sure if there was something specific with my terminal and the way it sends passwords?

Jon Krane
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